Shipping Policy

At Lucas Innovates, we strive to deliver your orders promptly and in excellent condition. Please read our shipping policy for more details about how we handle shipping.

  1. Order Processing Time
    All orders are processed within 1-2 business days, excluding weekends and public holidays. You will receive an email notification once your order has been shipped, including tracking details if available.

  2. Shipping Method
    We offer standard shipping for all orders. Our logistics partners will handle the delivery process, and we will choose the most appropriate courier service based on your location.

  3. Shipping Fees
    We currently provide free shipping on all orders, no matter the size or weight of the items.

  4. Cash on Delivery (COD) Payment
    As part of our payment policy, we accept Cash on Delivery (COD) as the only payment method. Payment for the order will be collected in cash when the product is delivered to your address. No other payment methods (such as credit cards or online transfers) are accepted.

  5. Delivery Time
    Delivery times may vary depending on your location. Typically, deliveries within city limits will take 3-5 business days. Deliveries to rural or distant areas may take longer, up to 7-10 business days.

  6. Shipping Address
    Please ensure the shipping address you provide during checkout is accurate and complete. If there is an error in the address, please notify us immediately at [email protected] to prevent delays.

  7. Tracking Your Order
    Once your order has been shipped, you will receive an email with tracking information. You can track your order directly through the courier’s website or by contacting our customer service team.

  8. Order Not Received
    If your order has not arrived within the expected timeframe, please contact us at [email protected]. We will assist you in locating your package.

  9. Lost or Damaged Packages
    In case of a lost or damaged package, please notify us within 7 days of receiving your tracking information. We will work with our courier partners to investigate the issue and resolve it as quickly as possible.

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